Learn how refunds are handled for BulkSMS by SoftMaji services.
At BulkSMS by SoftMaji™, we follow a fair and transparent refund process. However, because SMS, WhatsApp, and Voice credits are prepaid and consumed instantly, refunds are limited to specific cases only.
By using our services, you acknowledge and agree to the terms outlined below.
A refund may be issued only under the following conditions:
All refund requests must be initiated within 5 days of the transaction.
The following items are strictly non-refundable:
Once a campaign or message is submitted, the credit is instantly consumed and cannot be refunded.
If approved, refunds will be processed within 5–7 business days and returned to the same payment method used for the transaction.
Refund status will be communicated via email or support ticket.
Wallet credits are prepaid and directly used for SMS routing. Once credited, they are non-refundable and non-transferable, except in exceptional cases mentioned above.
Routing charges, operator costs, and DLT fees are handled by third-party networks. These costs cannot be refunded once processed.
For refund requests or billing questions, contact:
Email: hello@softmaji.in
Phone: +91 9795405324
Provide your transaction ID and registered mobile number for faster support.
SoftMaji may update this Refund Policy at any time. Updated versions will be available on this page. Continued use of the platform implies acceptance of the revised terms.