Cancellation Policy

1. Cancellation Overview

At BulkSMS by SoftMaji™, we offer a straightforward cancellation process. However, because our services are prepaid and instantly consumable, certain restrictions apply.

By using our platform, you agree to the cancellation terms below.

2. Self-Cancellation

You may stop using our services or close your SoftMaji account at any time. However, unused SMS/WhatsApp/Voice credits already added to your wallet are non-refundable.

3. Service Cancellation by SoftMaji

SoftMaji reserves the right to suspend or cancel accounts involved in:

• Spam or unsolicited messaging
• Fraudulent or abusive activity
• Violations of TRAI, DLT, or Government regulations
• System misuse or unauthorized API activity
• Payment disputes or chargebacks

In such cases, no refunds or credit reversals will be issued.

4. Credit Usage & Reversal

Wallet credits, once utilized for campaigns or message submissions, cannot be reversed or restored - even if:

• The message was sent incorrectly
• The message was rejected due to DLT issues
• The message was undelivered due to operator/network conditions

5. Campaign Cancellation

Once a campaign or message batch is submitted through:

• SMS Panel
• API
• Excel Upload
• WhatsApp API

credits are immediately consumed and cannot be canceled, stopped, or refunded.

6. Operator & Network Limitations

Delivery of SMS/WhatsApp messages depends heavily on operator networks and third-party systems. SoftMaji cannot cancel or reverse credits for:

• Network congestion or operator downtime
• Recipient phone switched off or unreachable
• Incorrect or invalid phone numbers
• DLT template rejection

7. Contact Support

For cancellation-related questions, contact us at:
Email: hello@softmaji.in
Phone: +91 9795405324
Include your registered phone number and order ID for faster assistance.

8. Updates to This Policy

SoftMaji may update this Cancellation Policy periodically. Continued usage after changes implies acceptance of the revised policy.