Privacy Policy

How we collect, use, protect, and manage your personal information.

On this page

1. Information We Collect

We collect information to provide, improve, and secure our messaging services.

  • Contact details: name, email, phone number, business name, and address.
  • Billing data: invoices, transactions, payment method tokens (no card numbers stored).
  • Usage data: SMS/WhatsApp/Voice campaign logs, timestamps, delivery reports.
  • Technical data: IP address, browser type, device identifiers, analytics.
  • Communications: messages sent to our support team and automated service notifications.

2. How We Use Your Information

We use your data for the following purposes:

  • Provide and operate our SMS, WhatsApp, and Voice services.
  • Process payments, billing, and account-related tasks.
  • Improve platform performance and service quality.
  • Respond to support tickets, alerts, and feedback.
  • Maintain compliance with TRAI & DLT regulations.
  • Prevent fraud, abuse, and unauthorized usage.

3. Cookies & Tracking

We use cookies and analytics tools to improve usability and performance. You can disable cookies in your browser settings, but certain features may not work properly.

4. Third-Party Services

We may share limited information with trusted vendors strictly for service delivery purposes:

  • DLT providers (as required by TRAI regulations)
  • Payment gateways (for secure transactions)
  • SMS/WhatsApp delivery partners
  • Cloud hosting & analytics providers

We NEVER sell or rent your personal data.

5. Data Retention

We retain your data only as long as needed for regulatory, audit, legal, and service operation purposes. You may request deletion of data at any time.

6. Security Measures

We use encryption, firewalls, secure servers, and restricted access to protect your information from unauthorized access or misuse.

7. Your Rights

You have the right to access, update, correct, or delete your personal data.

  • Request a copy of your saved data
  • Request corrections or updates
  • Request deletion (where legally permitted)

8. Children Policy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

9. Contact Information

For any privacy concerns or data-related requests, contact us at:
Email: hello@softmaji.in
Phone: +91 9795405324

10. Updates to This Policy

This Privacy Policy may be updated periodically. Continued use of our services after changes means you accept the updated policy.